Fill every cancellation without picking up the phone.
Hale books patients into your practitioners' week, fills cancellations from the waitlist and sends the reminders, so the front desk can look after the people in the room.
Drag the waiting patient into a free slot.
Waiting · 3
Felix Wren · Knee follow-up
Nora Quinn · First visit
- Riverside Physical Therapy
- North Bay Dental
- Oak Lane Clinic
- Harbor Sports Medicine
- Moss Street Family Medicine
- Clearwater Dental
- Linden Family Practice
- Kestrel Health
A front desk spends three hours a day on the phone. Booking, moving, chasing no-shows and calling down the waitlist when someone cancels. Hale does that part, in the background, the way your team already would.
A day at the desk, handled
8:00 AM · Someone cancels
Someone cancels at 8 AM. Hale offers the gap to the first patient on the waitlist who wants that time, by text. Cancel one below.
- Thursday, Nov 13 · Dr. Ilse Brandt
- 8:30Dana Whitfield · Knee
- 9:00Elena Ruiz · Ankle sprain
- 10:00Sam Patel · Lower back
- 11:00Grace Lin · Post-op knee
Waitlist
Felix Wren Any Thursday
Ava Novak Mornings
The day before · Reminders go out
Every patient gets two texts. One two days before, with a one-letter way to confirm or move, and one two hours before with directions. Answer as Amara.
Riverside Physical Therapy
Tue 9:30 AM
Hi Amara, see you Thu, Nov 13 at 9:30 AM with Dr. Brandt. Reply C to confirm or R to move it.
Month end · Fewer empty chairs
Empty chairs, month by month. No-shows at Riverside Physical Therapy before and after they turned reminders on in September.
No-show rate3%
- Jun
- Jul
- Aug
- Sep
- Oct
- Nov
Works with what the practice already runs. Each connection does one job. Switch them on as you need them.
4 of 6 connected
- RecordsSynced 2 min ago
EHR
Appointments and notes stay in step both ways.
- PaymentsSynced 2 min ago
Card payments
Cards on file for late-cancellation fees.
- BillingOff
Insurance check
Coverage checked the day before the visit.
- TelehealthSynced 2 min ago
Video visits
A visit link added to every remote appointment.
- CalendarsSynced 2 min ago
Google and Outlook
Practitioners see their own week anywhere.
- TextsOff
Your own number
Reminders come from the practice's number.
“We stopped calling down the waitlist by hand. When someone cancels now, the slot is usually gone before I've finished my coffee.”
- no-shows, down from 11%
- 3%
- cancellations refilled last month
- 26
- a day back for the front desk
- 2 h
One plan, priced per practitioner. Everything included. Move the slider to your team.
$196a month · $49 each
Book a demo- Unlimited patients and bookings
- Waitlist refill by text
- Two reminders per visit
- Every integration
- Setup on a call with us
More than 20 practitioners? Groups and multi-site practices get one account across sites.
Talk to usQuestions practice managers ask
Is patient data safe?
Hale is HIPAA compliant: data is encrypted, kept in US data centers and never used for anything but your practice. We sign a BAA with every customer.
Can we move over from our current system?
Yes. Send us an export and we import your patients and future bookings before you switch. Most practices move in a week.
Do patients need an app?
No. Everything happens by text and email, with a short link when they want to move a visit.
What if a patient replies something unexpected?
Anything Hale doesn't understand goes to the front desk inbox with the conversation attached.
How long does setup take?
About an hour on a call: your practitioners, their hours and your reminder wording.
Shipped lately
Nov 6
Waitlist offers go to two patients at once when the slot is today.
Oct 28
Reminders in Spanish, Chinese and Vietnamese.
Oct 15
Late-cancellation fees charged to the card on file.
Oct 2
Practitioners can block lunch and admin time from their phone.
Sep 19
Insurance eligibility checked the day before each visit.